Communications

The Communications Center is staffed with dedicated, State of Florida certified, Public Safety Telecommunicators that serve the citizens and visitors of Winter Garden, 24 hours daily, 365 days a year, including on holidays and during declared States of Emergency.

Our Communications Center serves as the primary Public Safety Answering Point (PSAP) for four municipalities.  The Communications Center utilizes state-of-the-art equipment and the latest technology available in the industry to quickly and efficiently process calls for assistance.

Facts About Winter Garden’s Communications Center

• In 2017 - approximately 36,100 911 calls and 50,700 non-emergency calls were received by the Winter Garden Police Department’s Communications Center.
• Of the 911 calls, 99.53% were answered within 10 seconds or less. This well exceeds the state’s established requirement of answering 90% of the calls within 10 seconds or less.
• Our 911 Center can receive text messages to 911; and since its inception in March of 2018, our center has processed 73 text-to-911 calls. However, it’s important to know that these calls can take longer to process, so it’s always best to call when you can and text when you can’t.