Communications

The Communications Center is staffed with dedicated, State of Florida certified, Public Safety Telecommunicators that serve the citizens and visitors of Winter Garden, 24 hours daily, 365 days a year, including on holidays and during declared States of Emergency.

Our Communications Center serves as the primary Public Safety Answering Point (PSAP) for four municipalities: City of Winter Garden, City of Ocoee, Town of Oakland, and the Town of Windermere .  The Communications Center utilizes state-of-the-art equipment and the latest technology available in the industry to quickly and efficiently process calls for assistance.

Facts About Winter Garden’s Communications Center

• In 2021 - approximately 102,785 911 and non-emergency calls were received by the Winter Garden Police Department’s Communications Center.
• Of the 911 calls, 99.53% were answered within 10 seconds or less. This well exceeds the state’s established requirement of answering 90% of the calls within 10 seconds or less.
• Our 911 Center can receive text messages to 911.  However, it’s important to know that these calls can take longer to process, so it’s always best to call when you can and text when you can’t.