Show All Answers

1. What is the address for payments or new service accounts?

Our address for payments or new service related matters is:

City of Winter Garden 

300 W. Plant Street

Winter Garden Fl. 34787  

2. What are the City of Winter Garden Utility Billing Rates?

Residential Rate Schedule

Sewer:

Monthly Service Charge                 $ 8.8381

Consumption 0-10,000 Gallons      $ 3.4643 per thousand

Water:

Monthly Service Charge                 $ 6.1773

Consumption 0-10,000 Gallons      $ 1.0330 per thousand

10,001 – 15,000 Gallons                $ 1.2730

Above 15,000 Gallons                    $ 1.5339

Irrigation:

3/4 Meter

Monthly Service Charge                 $ 6.1773

Consumption 0-5,000 Gallons        $ 1.2730 per thousand

5,001-25,000 Gallons                     $ 1.5339

25,001- Above Gallons                   $ 1.8840

1” Meter

Monthly Service Charge                 $ 6.1773

Consumption 0-13,000 Gallons      $ 1.2730 per thousand

13,001-62,000 Gallons                   $ 1.5339

62,501- Above Gallons                   $ 1.8840

2” Meter

Monthly Service Charge                 $ 6.1773

Consumption 0-40,000 Gallons      $ 1.2730 per thousand

40,001-200,000 Gallons                 $ 1.5339

201,001- Above Gallons                $ 1.8840

3” Meter & Larger

Monthly Service Charge                $ 6.1773

Consumption 0-75,000 Gallons     $ 1.2730 per thousand

75,001-375,000 Gallons                $ 1.5339

375,001- Above Gallons                $ 1.8840

3. What are the hours of operation for Utility Billing?

We are open from 7:30 am - 5:30 pm Monday through Friday.  We are closed on the weekend. 

4. How can I pay my monthly Utility Bill?

Payments can be made using any of the following methods:

• Mailed to the payment address: City of Winter Garden, 300 W Plant Street, Winter Garden FL 34787.
• Pay in person at City Hall (Utility Billing Service Counter) - cash, check or money order
• Placed in the night drop box (located at City Hall).
• Monthly automatic deductions from your checking or savings account.
• Online with a credit card or debit card. Pay Bill 
• By phone with a credit card or debit card. 407-656-5437

  There is a $1.50 fee for the last 2 options.

5. Is there a flat rate fee for having an account set up in my name?

Yes, the customer base rate is $42.89 per month regardless is the house is vacant or occupied.

6. How much is the late fee if not paid by the original due date?

The late fee amount is $5.00.

7. When is the service cut-off date for non-payment?

Service cut –off dates for non-payment change monthly, the dates are located on the bottom of your bill in the message center block.

8. Is there a service fee for being on the delinquency cut-off list?

Yes, the service charge is $15.00 plus $25.00 if you have reclaimed water service. These fees apply whether or not your services have been disconnected.  This charge will be billed on the next monthly utility bill.

9. When will my services be restored if they’ve been turned off for non -payment?

Upon receipt of payment, restoration of services usually occurs on the same day between the hours of 12:00 pm - 6:00 pm. Please note that there could be a 24 hour window for service restoration depending on when the payment is received.

10. How to obtain a temporary construction hydrant meter?

Contractors can request or obtain a construction hydrant meter by contacting the Utility Billing Division at 407-656-4100. Click here for the Temporary Construction Hydrant Meter Sign-out Agreement