Why wasn’t my trash picked up? My neighbor’s was.

Although oversights do occasionally occur, following are the most common reasons:

• It was not set out on time. Please place your items or container out at the curb either the evening before or by 7:00 am the latest on the day of collection.

• It was blocked by a vehicle or other obstruction.

• The container is overweight, and the truck cannot lift it.

• Improper items placed inside the recycling cart (e.g., yard waste, household trash, Styrofoam, pizza boxes, and plastic bags).

• Recyclables were set out in plastic bags. They should be loose in the cart.

• There is an excessive amount of debris. Please call 407-656-2256 to inquire, as the City charges a fee for the collection of oversized piles. These piles are picked up and the fee applied only with the prior approval of the account holder.

Please wait until the morning after your collection day to report a missed pickup.

Show All Answers

1. What are my collection days?
2. I need a trash can and/or recycling cart. Mine is damaged or missing.
3. How can I dispose of a large item (e.g., furniture, mattresses, box springs, carpeting)?
4. How can I dispose of an electrical appliance (e.g., TVs, computers, dishwashers, microwaves, washing machines, dryers, refrigerators)?
5. Does the City collect hazardous waste (e.g., paint, cooking oil, motor oil, antifreeze, household cleaning products, pool chemicals, pesticides, herbicides)?
6. I just moved in and have many cardboard boxes. How can I dispose of them?
7. How can I dispose of tires?
8. Why wasn’t my trash picked up? My neighbor’s was.
9. My trash is always picked up in the morning, but it is well into the afternoon and the truck hasn’t come yet. Was I missed?
10. How can I dispose of a gas tank?
11. My plastic item has the recycling symbol on it. Does that mean it’s recyclable?
12. How can I dispose of my Christmas tree?
13. Can I burn my garbage?