Frequently Asked Questions

Our address for payments or new service related matters is:

City of Winter Garden 

300 W. Plant Street

Winter Garden Fl. 34787  

Residential Rate Schedule

Sewer: 

Monthly Service Charge                 $ 13.72 

Consumption 0-10,000 Gallons      $ 5.3765 per thousand 

Water: 

Monthly Service Charge                 $ 9.59 

Consumption 0-10,000 Gallons      $ 1.6031 per thousand 

10,001 – 15,000 Gallons                $ 1.9757 

15,000 - 35,000 Gallons                 $ 2.9425 

 35,000 - Above Gallons                 $ 3.8179 

Irrigation: 

5/8"-3/4" Meter 

Monthly Service Charge                 $ 9.59 

Consumption 0-5,000 Gallons        $ 1.9757 per thousand 

5,001-25,000 Gallons                     $ 2.3746 

25,000- Above Gallons                   $ 3.8179 

1” Meter 

Monthly Service Charge                 $ 9.59 

Consumption 0-13,000 Gallons      $ 1.9757 per thousand 

13,001-62,000 Gallons                   $ 2.3746 

62,000- Above Gallons                   $ 3.8179 

2” Meter 

Monthly Service Charge                 $ 9.59 

Consumption 0-40,000 Gallons      $ 1.9757 per thousand 

40,001-200,000 Gallons                 $ 2.3746 

200,000- Above Gallons                $ 3.8179 

3” Meter & Larger 

Monthly Service Charge                $ 9.59 

Consumption 0-75,000 Gallons     $ 1.9757 per thousand 

75,001-375,000 Gallons                $ 2.3746 

375,000- Above Gallons                $ 3.8179 

We are open from 7:30 am - 5:30 pm Monday through Friday.  We are closed on the weekend. 

Payments can be made using any of the following methods:

• Mailed to the payment address: City of Winter Garden, 300 W Plant Street, Winter Garden FL 34787.
• Pay in person at City Hall (Utility Billing Service Counter) - cash, check or money order
• Placed in the night drop box (located at City Hall).
• Monthly automatic deductions from your checking or savings account.
• Online with a credit card or debit card.  Pay Bill 
• By phone with a credit card or debit card.407-656-5437

  There are credit card transaction fees for the last two options.

Yes, the customer base rate is $68.68 per month regardless of whether the house is vacant or occupied. 

The late fee amount is $5.00.

Service cut –off dates for non-payment change monthly, the dates are located on the bottom of your bill in the message center block.

Yes, the service charge is $15.00 plus $25.00 if you have reclaimed water service. These fees apply whether or not your services have been disconnected.  This charge will be billed on the next monthly utility bill.

Upon receipt of payment, restoration of services usually occurs on the same day between the hours of 12:00 pm - 6:00 pm. Please note that there could be a 24 hour window for service restoration depending on when the payment is received.

Contractors can request or obtain a construction hydrant meter by contacting the Utility Billing Division at 407-656-4100. Click here for the Temporary Construction Hydrant Meter Sign-out Agreement